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Frequent Questions
Quick answers to your most frequently asked questions: everything you need to know.
Customer Support
Our customer support team is here to assist you every step of the way on your purchasing journey. Contact us with any questions, concerns or requests for assistance and we will be happy to help you!
FAQs provide immediate answers to the most common queries, giving users a quick solution to their doubts without having to wait for a personalized response.
If you can’t find the answer to your question, don’t worry! Our customer support team will be happy to help you.
Frequent Questions
Shipments to Italy are always free for all products on the site. For European Community countries, an additional contribution is required. The shipping cost for each country is quantified on the cart page before starting the order process.
All products are shipped exclusively via Express Courier, guaranteeing a traceable service. You will receive an email notification upon shipment, allowing you to track your package.
All products are shipped with their original packaging to ensure maximum protection during transport.
Although express couriers try to respect delivery times, some delays may occur. The times indicated on the site are indicative and not contractually binding.
The general contract conditions are applicable to all offers on the site and must be accepted without reservation during the purchase procedure.
Pursuant to the Consumer Code, you have the right to withdraw from the contract within 14 days of receiving the goods. Please see our withdrawal page for more details and instructions on how to proceed.
All products have a 2 year warranty. You must keep the invoice to take advantage of the guarantee.
Personal data is processed in accordance with Legislative Decree 196/03 and used for communication, marketing, data processing and other activities. See our privacy policy for more details on your rights and how we process your data.